A Brooklyn couple says JetBlue booted them from a flight after their 1-year-old kicked a seat — while the airline blames their removal on “a verbal altercation that included physical threats.”
Tamir Raanan and Mandy Ifrah were returning to New York from Fort Lauderdale, Fla., after a wedding this month when baby Eden started kicking a fellow flyer’s seat, attorney David Templer told Local 10 News.
The mother of three apologized and spoke with the passenger, who rose to switch seats, she said — but the family was then asked to leave the July 2 flight.
“The plane, at that point, just turns back around, goes back to the gate, and security from JetBlue gets onto the flight and tells me and my family to grab our things and get off the plane,” Ifrah told the news station.
Video shot on the plane shows the mother protesting a JetBlue flight attendant’s requests for the family to deplane.
“I need to get back to New York. I need my kids back home,” Ifrah says off-camera. “This is ridiculous … I’m not getting off the plane. I have three kids. Where do you want me to go?”
She later claims a passenger told her to “tie your kid’s feet.”
A deputy from the Broward Sheriff’s Office ultimately intervened in the dispute, Local 10 reported.
JetBlue told the family to find overnight accommodations and said it would book them on a next-day flight, but didn’t remove their luggage from the plane, a press release from the family said.
The airline informed Raanan and Ifrah the next morning that they were banned from flying JetBlue while the company investigated the incident, according to the family.
JetBlue strongly disputed Raanan and Ifrah’s account of the untimely ouster.
“After a verbal altercation that included physical threats and profanities against a nearby customer, the aircraft door was reopened and our airports team politely asked the customers to step off to discuss the situation,” the company told the Daily News in a statement.
“The customers refused repeated requests and our crewmembers deplaned the entire aircraft. Law enforcement escorted them out of the gate area and we provided a refund.”
The family wasn’t kicked off “due to the actions of their children,” the airline added.
“We are investigating whether the customers’ behavior warrants restrictions on JetBlue travel and we thank our crewmembers for their professional handling of this unfortunate incident,” JetBlue said.
It remained unclear whether the family planned to pursue legal action against the airline.