Passengers of easyJet and Norwegian Airlines have told of how they have been left “high and dry” in Europe by the budget airlines.
EasyJet said it was unavoidable due to weather, yet Norwegian Air, who could not be reached by Express.co.uk – or some passengers – told customers they had staff shortages.
In Palma, Majorca, hundreds of people were stuck, including an elderly couple who were helped by other passengers to arrange flights home when they were given no more information.
An 80-year-old couple arrived at the airport in Palma last night to be the flight was cancelled due to there being “no crew”.
The pair from Sunbury, Max and Jane, were told they would need to wait for information but were given mixed messages from the airport and a hotel they were put up in.
They said: “We came to breakfast and were told there was a bus leaving in five minutes so we rushed to get our cases but there was no information after that, we weren’t even told if we should board.
“We have been left pretty disgusted there were such mixed messages from everywhere.
“We are not computer savvy and got ourselves in a right mess.
“We soon realised it was up to us to get ourselves home.
“We would be really stuck if it wasn’t of other passengers.”
Tracey Conroy Smith from New Addington was also stuck in Palma.
She said: “There is a total lack of communication and then we are being given mixed messages.
“We could have no money and no help and a hotel who wants us out, they have left us high and dry.”
Dozens more passengers are waiting in hotels around Palma for information.
Flights from Gatwick have also been cancelled with passengers saying they woke up this morning to a “note through the door” saying another flight they had been promised was also cancelled.
Many were ordered by the airline to buy their own flights this evening – at a price of £600 – and wait for reimbursement.
One couple from Surrey said: “We have been totally let tot ourselves.
“All the information is in Norwegian or Spanish. Our children are with carers and we have had to cancel jobs, so it is a massive inconvenience to a lot of people.
“We have been told different things every time we contact the airline.
“It is not so much the cancellation but the way we have been treated which is the problem.”
EasyJet said the airline could not fly some people home because the planes could not reach Spain.
A spokesman said: “Yesterday more than 180 easyJet flights departed from London Gatwick, however in the evening we have had to cancel six flights as a result of Air Traffic Control restrictions due to local weather.
“Our ground crew assisted passengers in the airport including with alternative travel options and hotel rooms.
“Although was outside easyJet’s control, we would like to apologise for the inconvenience.”
Norwegian could not be reached when Express.co.uk tried to contact them.
Over the summer break, 622,000 passengers are expected to pass through one of Spain’s busiest airports.
And with a lack of staff at passport control booths, the Professional Police Union (SPP) are warning that delays could get worse.